In KBB, revenue is lost in the lag between enquiry and structured follow-up.
Most brands invest heavily in media, recruitment and showroom presence.
Very few have built backend infrastructure to extract 100% of the revenue from the enquiries they already generate.
• Enquiries not contacted inside the 5-minute Golden Window
• No structured second and third follow-up
• No systematic reactivation of non-buyers
• Limited visibility across dealer networks
Traffic is rarely the issue.
Infrastructure is.
For a £10M KBB business, 20% recovery represents up to £2M in additional revenue
- already sitting in existing enquiries.
We help KBB brands:
• Ensure all new enquiries are contacted within the 5-minute Golden Window
• Pre-qualify by project budget, timeline and location
• Book only qualified appointments directly into diaries
• Standardise follow-up across multi-location networks
• Reactivate dormant enquiries to improve sell-through
Case Study: Multi-Location Kitchen Brand
£5M → £7M in 12 Months (No Increase in Media Spend)
• 200+ monthly enquiries
• Appointment rates doubled within 60 days
• £2M revenue growth within 12 months
By restructuring backend revenue infrastructure - speed-to-lead, qualification and reactivation -
appointment rates doubled within 60 days.
Revenue increased from £5M to £7M within 12 months - without increasing ad spend.
Request a Revenue Recovery Audit
9 Moor Way, Hawkshaw, Bury Lancashire BL8 4LF